How do deliveries work?
Normally, Expressowifi will prepare and ship your device from 3 to 4 business days and deliver it from 1 to 2 business days before your first rental day. Delivery times vary by destination, they go from 1 to 3 business days.
Shipments leave our warehouse every day at 3 PM. Any address change or modification made after that time will be processed the following business day.
Our courier delivers between 9am and 7pm Monday to Friday ONLY, no appointments or specific delivery times can be made. If your rental begins during the weekend, we’ll make sure your device is delivered by Friday.
Before you book, remember: NO SAME DAY, OVERNIGHT, OR SATURDAY AND SUNDAY DELIVERIES ARE AVAILABLE. If your order requires shipping, make sure you book at least 3 business days in advance.
Hotels: Before shipping, we contact the hotel to make sure they agree to receive and hold the package for you, that’s why we need that the hotel and reservation details you provide match the ones they have on their records, to avoid delays and misunderstandings.
Apartments / Private accommodation: Similar to hotels, we must speak to the landlord/manager to make sure she/he agrees to receive and hold the package for you, we need you to add a contact number to your order.
TNT Point: Being a courier partner, they automatically keep and hold the package for you for up to 3 business days from the moment they receive the package. If you choose a TNT Point, make sure to check the opening times so you don’t find it closed when you visit it. Most of them are closed on Saturday afternoon and Sundays. You can check the information at www.expressowifi.com/tnt.
Milano Malpensa and Linate airports: Both of them are also TNT Points, although they’re open 7 days a week.
Venice Marco Polo airport: A business partner, appointment is needed. The meeting point is at the Lost and Found kiosk. Please note you’ll be meeting our partner who will be there specifically at the time requested. When you make your appointment consider the time you’ll need to go through passport check (if your flight arrives from outside Europe/Schengen area) and baggage claim before you arrive to the meeting point. Our partner cannot wait for more than 15 minutes.
Boutiques: They all have devices available. No shipping necessary. You can book your device and pick it up the same day if you wish.